User Terms & Conditions

Last updated: September 3 2018

Welcome to, a free and fee-based online market platform (a business venture operated by Kiravee Innovations Inc. NB Canada) which sells or offer products and services to global customers.

This electronic document is generated by a computer system and hence, does not require any physical or digital signatures. This document is published in accordance with the Canadian Uniform Electronic Commerce Act (UECA) 1999 (, and rules made thereunder in Parts 1-3 (sections 5-25), that require publishing the rules and regulations, privacy policy and user agreement for access or usage of

When customers use website, they will be subject to guidelines, terms and conditions applicable to the website. is a transitional web platform that facilitates and manages an online marketplace that offers to sell various products and services enabling potential buyers to purchase the products or services so offered. also facilitates the transactions between sellers (in most cases "Supplier") and the buyers. Accordingly, the contract for sale of any of the products shall solely be a mutual deal between seller and the buyer. shall have no any obligations or liabilities in respect of such deals nor shall hold any title in the products. The title in the products and other rights and interest in the products shall directly pass to the buyer from the seller or supplier.

You may use in condition that you accept all the terms, conditions and notices contained in this User Agreement. Upon "Acceptance", this User Agreement shall be in effect and binding upon you along with any amendments made by at its sole discretion and posted on the website and you shall not claim invalidity of this User Agreement merely on the basis that this User Agreement is being composed electronically.

For the aforesaid purposes, 'Acceptance' shall mean Your affirmative action in clicking on 'check box' and on the 'continue button' as provided on the registration page or clicking on 'Buy Now' or “Proceed to Checkout” button while transacting as Guest or Registered User or any act which reflects your use of or the services provided by or any such other actions that imply your acceptance. Your use of implies that you agree with the terms of the User Agreement. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement and Rules and Policies as displayed on, please do not click on the "check box " and/or on the "continue" button and/or "Buy Now" or “Proceed to Checkout” button and do not seek to obtain access to or otherwise use


When you use any of the services provided through, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such services, and they shall be deemed to be incorporated into this User Agreement and shall be considered as a valid addition to this User Agreement. We reserve all the rights, at our sole discretion, to change, modify, add or remove portions of the User Agreement, at any time without prior written notice to you. It is your responsibility to review this User Agreement periodically for updates. Your continued use of following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with the provisions of this agreement, we grant you a personal, non-exclusive, limited privilege to enter and use

Applicable Law for Disputes is not liable for any breach of contract entered into between users (includes registered or guest users). shall not and is not required to mediate or resolve any dispute or disagreement between users. However, if any dispute arises between and a user, an arbitration process would be appropriate. Arbitration Act and Canadian federal arbitration laws may apply to this agreement. To initiate an arbitration proceeding, you shall deliver a Notice of Arbitration to and shall at the same time deliver a copy of the Notice of Arbitration to the Canadian Arbitration Association. The arbitration will be conducted by the Canadian Arbitration Association (CAA) under its own rules.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to order breach or other misuse of intellectual property rights.


Any content included in or made available through such as text, graphics, logos, button icons, images, audio or video clips, digital downloads, data compilations, and software are the sole property of or its content suppliers, and is protected by Canadian and international copyright laws. respects the intellectual property of others.

Disclaimer of Warranties and Limitation of Liability

The applicable laws of certain jurisdictions in Canada, including Quebec's consumer protection act, do not allow limitations on implied warranties or conditions or the exclusion or limitation of certain damages. If any of these laws apply to you, some or all of the below disclaimers, exclusions, or limitations might not apply to you, and you might have additional rights for your claim. makes no representations or warranties of any nature, express or implied, as to the operation of the or the information, content, materials, products (including software) made available to you through the, unless otherwise specified clearly in writing. You expressly agree that you use services at your sole discretion and shall not be liable for any bodily damage or damage to your property, caused by any purchase you made through

To the full extent permitted by applicable law, disclaims all warranties and conditions, express or implied, including, but not limited to, implied title warranties, merchantable quality and fitness for a particular purpose. does not warrant that the information, content, materials, products (including software) or other services made available to you through the, electronic communications, or e-mail sent from services are free of computer software viruses or other harmful malware components. will not be liable for any damages of any nature caused by the use of any service or from any information, content, materials, products (including software) made available to you through, including, but not limited to, direct, indirect, incidental, corrective, and subsequent damages, unless otherwise specified in writing.

Electronic Communications

When you communicate with by sending e-mails, text messages, and other form of communications from any sort of device to us, you are communicating with us electronically. You thereby consent to receive communications from us electronically. We will communicate with you electronically by e-mail, or by posting notices and messages on the You thereby agree that all agreements, notices, messages, disclosures, and other communications that we provide with you electronically satisfy any legal requirement.

Privacy Policy

Please review our Privacy Policy, which also governs your use of the Services, to understand our practices.

Product Descriptions

We assure that descriptions of products appear in are accurate to the best of our knowledge. However, does not warrant that product descriptions posted by vendors or other content of any is accurate, complete, reliable, up-to-date, or error-free. For example, some displaying products such as dresses may actually vary from the picture appear in Therefore, it is the responsibility of the customer to verify sizes, colors and features before placing the order. If a product offered through is not as described, your sole remedy is to return it in unused condition.

Product Pricing

The suggested retail price of a product is shown as “Price” which is provided by a manufacturer, supplier, vendor or seller. However, any price indicate in the website may vary as some products go out of stocks in different warehouses of our suppliers. We will make sure to regularly check Prices against prices recently found on the by suppliers or vendors. With respect to some items sold through by vendors registered therein, prices cannot be confirmed until you order it. Despite our best efforts, prices of a small number of items in our catalog may not be up to date. If there is any price difference between the current and the listed price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow their own policies in the event if any such price difference is noted. We, in general, charge your credit card or your preferred payment source, when your order has been placed and the order is processed by the respective vendor or supplier.

Tax and other Charges for your Orders

It is the customer’s responsibility to pay all import taxes and duties that may be charged when your parcel passes through Customs of your own country. Certain countries do not charge import duties on personal commodity items below a certain product value. However, you may find out if you have to pay taxes when goods you have ordered from arrive in your country. We recommend you to find out about the local tax regulations that may apply prior to ordering from us. is unable to advice customers or provides information about tax rates and customs charges in your own country. If you refuse the delivery of a parcel due to import duties or taxes applied at your border, you shall be liable for all costs involved in returning the item to the vendor. You are also liable for any import duties or taxes incurred during the return process. If you are order has to be shipped to Brazil, please refer to Taxas Alfandegárias no Brasil.


As a policy of,the standard delivery time is 20-60 days due to several factors involved in. However, in practice, this time may be shorter than the standard delivery time, depending on availability of supplier's stocks, customer-selected shipping method, uninterrupted selected postal service, processing time etc.

Returns and Refunds

The customers shall not claim for refunds for packages before lapsing the standard delivery time mentioned with relation to the particular shipping method. Thereafter, at the respectable vendor’s/supplier’s discretion, a refund may be issued. Customers may refer to return policies of respective vendors by clicking the vendor and visiting the vendor’s micro-store. In most cases, the buyer should be responsible for returning the item unused and shipping to the return address.

Return a DOA (Dead on Arrival) item

If the item arrived broken, please contact the vendor within 3 days from the delivery and follow the procedure for the 3 Days Product Guarantee. If the item has a high value, the vendor may ask you to return it. Please include all of its accessories, cables, chargers, batteries, etc. in the returned parcel. If an accessory or any other component is missing, the vendor will ask you to pay for it. All the return shipping fees will be covered by the vendor.

If the item is still within the validity period of this warranty, the vendor will reimburse you for the return shipping fees after the defective item has arrived in the warehouse. Any further costs incurred during the return process will be at the customer’s expense.

If the item is outside the validity period of this warranty, the customer shall be held responsible for all the shipping fees and charges when returning the defective product.

Return a defective item

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

- This clause does not apply for products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

· Photos of the front and the back of the package or box showing the actual damages;

· Partial shipment slips (if applicable);

· Photo or video of the defective item;

· Photo or video and a detailed description of the problem;

Within 90 days (from the date of shipment)

Upon being returned, the defective item will be refunded or replaced for free provided the product is unused. Return shipping fee reimbursement is 35% of the item’s price subject to a maximum of $40.

If the product malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to the vendor. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once the vendor receive and approve the return, a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to the vendor (the tracking number of the return package or a screenshot of the shipping receipt).

The return shipping fee should be less than 35% of the value of the defective item(s), and also less than $40 (USD). The vendor will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service for a further confirmation.

Return incorrect item received

If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

· Photos or a video of the incorrect item;

· Photos or a video showing the problem with this product;

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send the return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

Return unsatisfactory products

If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

Important Notes

1. Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;

2. When products are returned, please also send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we will have to wait until when the product arrives in the warehouses of our suppliers.

3. Refunds will be arranged to the same payment method you used to place your order. All the intermediary handling fees and bank processing fees will be at the customer's expense;

4. You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;

5. If you want to avoid paying high import duties on the return package, please avoid express mail service such as DHL, UPS, TNT, FedEx, etc.;

6. Our vendors will arrange a refund or a replacement of the product after receiving the defective item;

7. If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to our vendors- You are also liable for any import duties or taxes incurred during the return process.

8. Please include a note inside the return package by including the following details (this will accelerate your return request): your order number; the product ID or name and the quantity; a short description of the problem occurred with this product;

9. Our vendors reserve the right to make changes and/or improvements to their return policies. Any changes will be updated accordingly

Reviews, Comments, Communications, and Other Contents

Visitors, buyers or any clients may post reviews, comments, photos, and other contents; send e-cards and other means of communications; and submit suggestions, comments, questions, or other information, as long as the content is not illegal, obscene, aggressive, offensive, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of software viruses, commercial solicitation, mass mailings, or any form of "spam" or unsolicited commercial electronic messages that encourage money laundering or gambling. You may not use a false e-mail address, mimic any person or entity, or otherwise mislead as to the origin of a card or other content. reserves the right (but not obliged) to remove or edit such content, but does not regularly review posted contents.

If you post or submit any material, and unless we indicate otherwise, you grant a full right to produce, reproduce, modify, publish, perform, translate, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. Thus, you grant and sublicencees the right to use the name that you submit in connection with any such content, if they choose. You also represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate and reliable; that use of the content you supply does not violate’s policy and will not cause injury to any person or entity; and that you will indemnify for all claims resulting from content you post. has all rights but not obliged to monitor and edit or remove any activity or content. takes no responsibility and assumes no liability for any content posted by you or any third party.

Site Policies, Modification and Severability

Please review our pricing policy, posted on the These policies also govern your use of services. We reserve the right to make changes to our site, policies, Service Terms, and Conditions of Use at any time.

Software Terms

1. You may use software solely for purposes of enabling you to use the services as permitted by the Conditions of Use, of these software Terms and any Service Terms. You may not incorporate any portion of the software into your own programs or compile any portion of it alone or in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license for the software or otherwise assign any rights to the software in whole or in part. You shall not use the software for any illegal purpose. We may terminate providing any software and we may terminate your right to use any software at any time. Your rights to use the software will automatically terminate without notice from us if you fail to comply with any of these software terms, or the Conditions of Use or any other Service Terms. Additional third-party terms contained within or distributed with certain software that are specifically identified in related documentation may apply to that software and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in is the property of or its software suppliers and protected by Canadian and international copyright laws.

2. When you use the software, you may also be using the services of one or more third parties. Your use of these third party services may be subject to the separate policies, terms of use, and fees of the relevant third parties.

3. You may not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the software, whether in whole or in part, or create any derivative works from or of the software.

4. In order to keep the software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

5. You must comply with all export and re-export restrictions and regulations of the Canada Department of Commerce, Foreign Affairs and International Trade Canada, and other Canadian agencies and authorities that may apply to the software.

Terms of Software Updates

In addition to these Conditions of Use, additional terms may apply to any software (including any updates or upgrades to the software and any related documentation) that we make.


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